Job
Descriptions
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Quality
Improvement Director
Position Summary:
To ensure internal and
external customers that the agency's services meet or exceed stated objectives
consistently.
Major Duties:
Develop an agency-wide quality improvement plan.
Work with directors and quality teams to assess and ensure compliance with quality improvement plan against internal (policy/procedure) and external (contract/program) requirements; report regularly on results.
Include in the quality improvement plan criteria for evaluating stated program and business process outcomes.
Regularly survey internal and external customers to evaluate and improve the quality of business processes and client services.
Organize and facilitate regularly scheduled quality training with directors, specialty leaders and staff as needed to educate and implement quality as a strategy.
Represent agency to licensing and accrediting bodies to facilitate and coordinate licensing and accreditation processes, to ensure satisfactory completion, and to improve compliance.
Catalogue and analyze abuse, critical incident and client grievance reports.
Become knowledgeable about state of the art business trends, management process techniques, and measurement tools through continuing education.
Participate in regional and agency-wide staff meetings, work groups, training and development and other program related activities as appropriate.
Perform other related duties as assigned.
Minimum Qualifications:
Education: Related MA/MS/MBA
Experience: 5 to 10 years experience, with a working knowledge of benchmarking,
quality or process management and measurement tools (preferably in a child
welfare environment). Highly developed organizational, interpersonal and
management skills.
