Job
Descriptions (back
to QI job descriptions)
Quality
Improvement Director
Location: Midwest United States
Director of Quality Improvement
REPORTS TO: Senior VP and COO
JOB FUNCTION: Implements numerous program evaluation and quality improvement functions within the agency, including monitoring programs for compliance with quality standards, implementing tools used for programs and service evaluation, and organizing data collection and information analysis.
CORE RESPONSIBILITIES:
1. Develops, maintains and utilizes sound working knowledge of all program standards, (Medicaid, COA, ISBE) as measured by:
* Attends related trainings/conferences
to keep abreast of standard changes.
* Provides technical assistance to programs as related to COA, ISBE and
Medicaid.
* Facilitates outside evaluations and audits by COA, DHS and DCFS.
2. Uses client information system to provide information for management purposes at all levels within the agency as measured by:
* Provides reports in a timely and
professional manner.
* Provides indicator data in order to analyze performance, set planned targets
and monitor progress in accomplishing these targets.
* Collects evaluation data and works closely with program directors to assess
the data and provide feedback to service program.
3. Collaborates with program staff on quality principles and the value of meeting and exceeding quality standards as measured by:
* Monitors the implementation of the
CQI Model.
* Assists programs with assessing the status of goals set by program staff.
* Consistently works with others to ensure positive communication, safety of
clients and continuity of care.
* Actively participates in the Research Institute.
* Co-chairs/chairs the Clinical Advisory Committee and Utilization Review
Committee (respectively).
* Conducts internal investigations.
4. Supervises the Quality Improvement staff as measured by:
* Provides individual supervision to QI
staff, when required or requested.
* Facilitates monthly team meetings of QI staff.
* Consistently role models professional behavior.
* Provides opportunities for professional growth through new responsibilities,
conferences and outside consultation.
OTHER RESPONSIBILITIES:
* Maintains confidentiality of all
client, program and agency information and, if necessary, discusses such
information privately with appropriate personnel.
* Provides accurate and timely service, treating all customers with respect and
professionalism.
* Completes other assignments as requested within established time frames.
EQUIPMENT USED:
* Own vehicle, telephone, computer, copy machine and FAX
EDUCATION AND EXPERIENCE:
* Master's Degree in human service field; 3 years relevant experience in the social service/child welfare field.
SKILL REQUIREMENTS: Effective leadership skills; high level skills in oral and written communications; strong organization skills; ability to effectively speak before groups;; ability to handle job related matters in a professional, diplomatic, and confidential manner.
PHYSICAL REQUIREMENTS Hearing and speaking ability which allows for effective oral communication; physical ability to teach and demonstrate physical restraint techniques; ability to transport self to various agency locations; physical and emotional stamina to effectively handle job related issues and stress.
