Job
Descriptions
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Vice
President Quality Improvement
Location: North East United States
SUPERVISOR: President
JOB SUMMARY: Help improve services and measure outcomes throughout all affiliated organizations. Assure all stakeholders that the services of all affiliated organizations meet or exceed stated objectives and comply with relevant standards consistently.
DIMENSIONS:
Exempt 7.5 business hours per day, additional time as required. Direct supervisory responsibility for the Corporate Compliance Officer.
ESSENTIAL FUNCTIONS
1. Supervise, train and evaluate staff
of the Quality Improvement Department
2. Develop an agency-wide quality improvement plan
3. Include in the quality improvement plan, criteria for evaluating stated
program, client and business process outcomes
4. Assist the Corporate Compliance Officer in the development of a corporate
compliance plan
5. Work with directors and teams to assess and ensure compliance with quality
improvement and corporate compliance plan against internal (policy/procedure)
and external (contract/program) requirements; report regularly on results
6. Regularly survey internal and external customers to evaluate and improve the
quality of business processes and client services
7. Organize and facilitate regularly scheduled training with directors, team
leaders and staff as needed to educate and implement quality and corporate
compliance as a strategy
8. Represent agency to accrediting bodies to facilitate and coordinate
accreditation processes, to ensure satisfactory completion, and to improve
compliance
9. Become knowledgeable about state of the art business trends, management
process techniques, and measurement tools through continuing education
10. Participate in affiliate organization and agency-wide staff meetings, work
groups, training and development and other program related activities as
appropriate
11. Maintain Quality Improvement website to recognize staff and improve
communication regarding quality issues and risk management
12. Help develop training for all employees in quality improvement principles
and corporate compliance requirements
13. Advise program and affiliate specific quality teams. Lead, facilitate or
advise organization-wide quality teams
14. Assist in the development of quality assurance practices, such as record
reviews, for affiliate organizations
15. Participate in the regional quality networks
16. Serve on various committees as requested
17. Participate in Job and Facility related training as appropriate
18. Demonstrates a commitment to Quality Improvement
19. Other duties as assigned as it relates to the essential functions of
position
ACCOUNTABILITIES
* Productivity
* Attitude toward supervision
* Attitude toward clients, residents and families
* Quality of work
* Attitude toward employer
* Ability to work with co-workers
* Job knowledge
* Dependability
* Initiative/responsibility
* Mutual accountabilities (Attachment A)
* All items under nature and scope of position
* Annual goals as defined during previous year evaluation process
QUALIFICATIONS
* Related MA/MS/MBA
* Five to ten years management experience, with a working knowledge of
management, benchmarking, outcome measurement, team development and quality
tools (preferably in a child welfare or long term care environment)
* Knowledge of statistics, data collection and survey design helpful
* Database management and/or development helpful
* Highly developed organizational, interpersonal and management skills
* Computer literacy required
* Ability to perform functions as itemized in nature and scope of position
* Ability to perform functions as itemized in physical and environmental
requirements of the job as attached
