Job
Descriptions
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Manager
of Quality Assurance
CLASSIFICATION: PROFESSIONAL EXEMPT
ACCOUNTABLE TO: EXECUTIVE DIRECTOR
MAJOR RESPONSIBILITIES:
-Conduct review of client and personnel
files/records to assess and ensure compliance with internal policy and
procedures, agency quality improvement plan and external contract and program
requirements are met.
-Coordinate internal and external audit of agency programs/services/departments
to ensure compliance, preparation and success of audits.
-Develop and implement a long-term quality improvement and risk management plan
for entire agency.
-Coordinate agency's licensing and accrediting process to ensure agency achieves
accreditation by September 2001.
-Responsible for direct oversight of the records management section of the
agency by directly supervising the agency file clerk.
SPECIFIC DUTIES:
1. Review of client and personnel files/records.
-Ongoing inspection of all record and
subsequent reports to each supervisor/manager and Executive Director.
-Catalogue and analyze all client formal alerts, unusual/critical incidents and
other auditing and tracking tools. Cause risk management discussions to occur
based on the data to reduce the number of incidents over time
-Assist managers in developing, implementing and tracking achievement of
objectives/outcomes.
-Maintain data collection
monitoring accountability and tracking outcomes.
-Fully understand and assist in implementing performance standards, contract
regulations and foundation/grant guidelines.
2. Audit preparation
-Ongoing interaction with
managers/supervisors and quality improvement committee to achieve compliance why
established guidelines
-Organize and facilitate training/education around compliance issues, agency
goals and strategy
-Maintain knowledge and awareness of trends, management techniques, measurement
tools and enhancing outcomes via continuing education.
-Monitor and prepare monthly statistical quality control reports for each agency
program.
-Establish audit criteria; assess deficiencies and/or discrepancies and
suggest/implement corrective action as needed.
-Coordinate internal quarterly audits.
3. Design and Implement agency records management system
-Directly supervise agency file clerk.
-Responsible for design and implementation of centralized records management
system for clients, personnel, and financial files.
-Insures centralized filing system meets needs of internal customer with
efficient, effective distribution of the files.
-Insures centralized filing system meets the accreditation and governance
standards.
4 Agency Quality Improvement Plan
-Responsible for development,
implementation and ongoing supervision of an outcomes related quality
improvement system.
-Coordinate/provide ongoing training, orientation and consultation to direct
service staff, administrative staff, managers/supervisors and support staff
around continuous Quality Improvement.
-Assist Program Directors and Managers/Supervisors in developing, implementing
and tracking quality improvement indicators.
-Survey internal and external customers quarterly to evaluate and improve the
quality of client service and achieving the goals of the agency
Strategic/Business Plan.
-Catalogue client grievance reports.
5. Council On Accreditation Process
-Facilitate the application:
self-study, site visit and implementation plan for the agency's COA
accreditation.
-Coordinate data collection, reports and agency team for COA accreditation.
-Ensure satisfactory completion of COA accreditation process and establish an
improvement plan.
QUALIFICATIONS:
Education: Master Degree or BA in Social Work or related field (s).
Experience: A minimum of six (6) years direct service experience and at least two years of Supervisory experience. Candidates will have knowledge of managed care philosophies and quality Management Principles, Data Entry and Data Analysis. Microsoft Office 2000.
Special Skills: Creative problem solving skills, excellent communication skills and demonstrated consistent attention to detail required.
Physical Demands: Ability to work a flexible schedule that may include long hours to meet cyclical demands of mobility inspect all records. Physical endurance. Light lifting. Visual proficiency.
Working Conditions: Office based with capacity to visit related agencies and program settings or environments. Ability to travel off site for meeting and/or program reviews. Occasional overnight and/or weekend work required.
