Reference
Material
This page features book
and article references in the areas of quality improvement, performance-based
contracting and other related topics. Email your book or article
references to: brian@loebigink.com.
Quality Improvement, Satisfaction Surveys and Outcomes
Zirps, Fotena (1997) Doing it Right the First Time: A Model of Quality Improvement for Human Service Agencies. Brandon, FL: The Florida Institute for Quality Improvement...(Download the book in pdf format from our tools page.)
Davis, S., Pecora, P., Seelig, W., Zirps, F. Quality Improvement and Evaluation in Child and Family Services: Mnnaging into the Next Century, CWLA Press; copyright date TBA NEW!
Magura, S., & Silverman Moses, B. Outcome Measures in Child Welfare: Theory and
Applications, CWLA Press; copyright 1996
Measuring Program Outcomes: A Practical Approach, United Way of America; copyright 1996
(Direct link to
book)
Using Performance Improvement Tools in Heath Care Settings, Joint Commission On Accreditation
of Healthcare Organizations; copyright 2000 (Direct
link to book)
Hayes, B. Measuring Customer Satisfaction, ASQ Quality
Press; copyright 1998
Kessler, S. Total Quality Service: A simplified Approach to Using the Baldrige Award
Criteria, ASQ Quality Press
Performance-Based Contracting for Human Services
Clary, B., Ebersten, S & S. Harlor (2000). "Organizational Change Issues in Performance Government: The Case of Contracting." Public Productivity & Management Review 23 (March):282-296.
Commons, M., McGuire, T. & M. Riordan (1997). "Performance Contracting for Substance Abuse Treatment." Health Services Research 32 (December):631-650.
Eggers, W. (1997). "There is No Place Like Home." Policy Review 84 (May/June):1-7.
Florida Department of Children & Families (Florida DCF). (2000). Status Report on Compliance with Annual Performance Outcome Standards FY 1999 - 2000: Substance Abuse & Mental Health Programs. Tallahassee, FL: Author.
Frumkin, P. (2001). Managing for Outcomes: Milestone Contracting in Oklahoma. Arlington, VA: The Pricewaterhouse Coopers Endowment for the Business of Government.
Gordon, S. (2001). Performance-Based Contracting. IQ Report 33(6), June. Washington D.C.: International City/County Management Association. Report No.GAO/T-HEHS-00-158.
Governing (2000). "The Lonely Leap." Governing 13(10):38-42.
Harvard University, John F. Kennedy School of Government (2000). "Performance-Based Contracting Receives Innovation in American Government Award." (12/04/00).
Illinois Department of Children & Families (Illinois DCF). (2000). Application for the Harvard University / John F. Kennedy School of Government Innovations in American Government Award. Springfield: Author.
Kettner, P. & Martin, L. L. (1995). "Performance Contracting in the Human Services: An Initial Assessment." Administration in Social Work 19(2):47-61.
Kettner, P. & Martin L. L. (1993). "Performance, Accountability and Purchase of Service Contracting." Administration in Social Work 17(1):61-79.
Martin, L. L. (2000). "Performance Contracting in the Human Services: An Analysis of Selected State Practices." Administration in Social Work 24(2):29-44.
Martin, L. L. (1999b). "Performance Contracting: Extending Performance Measurement to Another Level. Public Administration Times 22 (January):1 & 2.
Melkers, J. & Willoughby, K. (1998). "The State of the States: Performance - Based Budgeting Requirements in 47 out of 50." Public Administration Review58(1):66-73.
Maine Department of Human Services (Maine DHS). (1997). Participant Handbook for Establishing A Performance-Based Contracting System. Augusta: Author.
Novak, J., Mank, D, Revel, G & D. O'Brien (n.d.). Paying for Success: Results-Based Approaches to Funding Supported Employment <http://www.onenet.net/~home/milestone> (7/19/01).
Office of Federal Procurement Policy (OFPP) (1998). A Guide to Best Practices for Performance-Based Service Contracting. Washington, D.C.: Author. (01/28/01).
Oklahoma Department of Rehabilitation Services (Oklahoma DRS). Milestone Payment System. Norman: Author. <http://www.onenet.net/~home/milestone> (08/23/01.
Petr, C. & Johnson, I. (1999). "Privatizing of Foster Care in Kansas: A Cautionary Tale." Social Work 44(3):263-267.
Snell, L. (2001). "Foster Care Privatization Update" Privatization Watch No. 292 (April): 6-7.
.U. S. General Accounting Office (USGAO).(2000). Child Welfare: New Financial & Service Strategies Hold Promise But Effects Unknown. Washington, D.C.: Author, Report No. GAO/T-HEHS-00-158.
U. S. General Accounting Office (USGAO) (2001a). "Current Condition of Federal Contracting." PowerPoint presentation to members of the Commercial Activities. Panel. Washington, D.C.: Author. <http://www.gao.gov/a76panel/meeting.html> (08/28/01).
U. S. General Accounting Office (USGAO) (2001b). Contract Management: Trends & Challenges in Acquiring Services. PowerPoint presentation to members of the Commercial Activities. Panel. Washington, D.C.: Author. <http://www.gao.gov/a76panel/meeting.html> (08/28/01).
