The Training
Presenters
Meet the presenters who will facilitate workshops at the first QLN Sponsored
Training Event!
Workshops:
A. QI/QA Database Development
Presenter 1:
James Larks - Division
Director, Delaware Adult Behavioral Health Services, NorthEast Treatment Centers
Educational Experience:
Coming
Soon
Achievements:
Coming
Soon
Favorite Quality Quote/Idea/Statement:
Coming Soon
Presenter 2:
Katherine Shecora,
MSW -
Continuous Quality Improvement Coordinator, Children's Service, Inc.
Educational Experience:
University
of Pennsylvania - School of Social Work - MSW, Health Care Specialization,
Doctoral Student (Dual Matriculation)
University
of California, San Diego - BA in Political Science, Minors in Economics and
Spanish Literature
Achievements:
Established
a new CQI program at a social service agency
Two
publications in peer reviewed journals
Favorite Quality Quote/Idea/Statement:
"A thousand words will not leave so deep an impression as one deed."
-Ibsen (1828-1906) Norwegian poet and playwright
B. Compliance Programs
Presenter 1:
Joan Myers - Liberty Lutheran
Services, Director of Quality Improvement/Corporate Compliance Officer
Educational Experience:
BFA, licensed Nursing
Home Administrator
Achievements:
Developed Performance
Improvement Plan at Artman Lutheran Home, which received high ratings during
Joint Commission accreditation survey
During four years as
Executive Director of The Mary J. Drexel Home the facility received
deficiency-free Department of Health Surveys, went from an operating deficit to
an operating surplus, developed and maintained a high census, developed and
implemented a five-year strategic plan that included oversight of a renovation
project, obtained Medicare provider certification
Favorite Quality Quote/Idea/Statement:
"How did you get stuck with that job!" (Corporate Compliance that is
-JUST KIDDING!) Anyway, I always liked "Bad data in, bad data out,"
but it seems a bit overused.
Presenter 2:
Debra McClure -
Pennsylvania
Mentor, Deputy State Director
Educational Experience:
MSW
Achievements:
Licensed
social worker in Pennsylvania
Received
a Certificate in Quality Management from Penn State University
Favorite Quality Quote:
"Quality in the product is
impossible without quality in the process."
C. Outcome Measurement Systems
Presenter 1:
Jennifer Swift - Tabor Services,
Inc.
See Jenifer's QLN profile for more information!
Presenter 2:
Rosemary Hughes - Catholic Human Services, Archdiocese of
Philadelphia, Social Services Analyst
Educational Experience and Achievements:
MA in Urban Studies from Temple University with a concentration in
multidisciplinary quantitative data analysis and program evaluation. Previous
experience includes program planning, evaluation research, and program
administration in child welfare and senior adult services. Since 1997 I have
been Manager of Quality Improvement and Program Evaluation for Catholic Social
Services. Responsibilities include consumer satisfaction research, using both
quantitative and qualitative methods,
development of systems for client tracking and outcome assessment, and staff
training on topics relating to Quality Improvement.
Favorite Quality Quote:
"Do not depend on hope of results. When you are doing the sort of work you
have taken on, you may have to face the fact that your work will be apparently
worthless and even achieve no results at all, if not, perhaps, results opposite
of what you expect. As you get used to this idea, you will start more and more
to concentrate not on the results, but on the value, the rightness, of the work
itself." - Thomas Merton
Sponsored By: A Second Chance, Inc.
