Third Annual QLN Training
Event
"CQI In A Different Light"
with David Langmeyer,
Ph.D.
(updated 10/31/2003
)
This page describes the current planning efforts and decisions that have been made concerning the Third Annual Quality Leaders Network (QLN) training event. Send us an email with your suggestions, thoughts or improvements! trainingevent@loebigink.com
Target Group: Executive Directors, Program Directors, Public Sector Managers and Administrators, Social Workers, Staff responsible for Quality Improvement and Outcome Measurement
Primary Presenter Information:
David Langmeyer, Ph.D. is the Director of Outcome-Focused
Management at Wake County Human Services, Raleigh, NC. The Agency encompasses
what is typically three agencies (in NC): DSS, Public Health, and MH/DD/SA. He
is responsible for moving the agency, and individual services within the agency,
to adjust their processes and procedures in response to achieving positive
client outcomes. He designs and disseminates models and tools to utilize client
outcomes to manage staff, processes and resources; influence agency practice and
policy to reward staff and programs based on achieving client outcomes; and
shift the culture of the organization from process compliance, to achievement of
client outcomes. He believes that the CQI process they've developed may be a
major driving force in accomplishing his results.
David was the Chief for Evaluation and Research in the North Carolina Division of Mental Health, Developmental Disabilities and Substance Abuse Services for 12 years. In between finishing his Doctorate in Psychology at UNC-CH and going to work, he held various academic appointments at the University of North Carolina-Chapel Hill, The Pennsylvania State University and Frostburg State College (now University), MD. David has served on several boards of directors for service providing agencies and has been a consultant with the National Institute of Mental Health, the National Association of State Mental Health Program Directors and Office of Mental Health and Substance Abuse Services in the U.S. Virgin Islands. David also has numerous publications and presentations to his credit (and dismay). View the complete list here.
Event Description:
Social Services is recognizing the importance of defining intended outcomes
rather than holding providers responsible for process compliance through
mandated, although changing, standards.
Quality Assurance has been shifting as well from a compliance base to something else. The name has changed to include "Continuous" to replace the periodic monitoring visits. "Assurance" has changed to "Improvement" with the recognition that there may not have been quality in the first place; but changes in service delivery process might have to be made to reach quality (improved outcomes).
This workshop will explore whether the shift to outcomes should also bring a shift in CQI and if it does, how might one take advantage of that shift to energize an agency toward self-analysis and innovation.
Learning Objectives:
1. Participants shall develop various purposes of CQI in an historical as well
as a current system perspective.
2. Participants shall compare their own agency CQI processes after defining the
intended purposes for CQI in their agency.
3. Participants shall understand and distinguish the concept and role of
individual client outcomes, program level outcomes, intermediate outcomes,
agency outcomes, and community outcomes.
4. Participants shall demonstrate the ability to describe services and
alignment/contribution to intended short and long term outcomes.
5. Participants shall describe a structure and function for CQI in their agency
that would increase the likelihood of achieving client, staff and agency
outcomes.
Learning Methods:
1. Participants talking to each other.
2. Handout materials, visual presentations.
3. Guided exercises.
4. Demonstration of skills and feedback on performance.
5. Talking to participants.
Brief Training Event Schedule:
| 8:30 a.m. | Registration |
| 9:00 - 11:30 | You Probably Can't do CQI Without ?. |
| 11:30 - Noon | QLN Website Presentation |
| Noon - 1:30 | Lunch on your own |
| 1:30 - 3:30 |
Creating, Implementing and Maintaining a CQI Process For Your Agency |
| 3:30 - 4:00 | Finish, Feedback and Follow-up |
Sponsored By: The Quality Leaders Network
